
The ten-minute checklist
Run a full cloud or computer backup and confirm it finished. Note the date so you know what you would lose.
Write down your passcode and Apple or Google account password, and make sure two-factor codes are recoverable from another device.
What a repair shop should promise
We only access what the repair requires, we do not browse your content, and we return the device with your data intact whenever the hardware allows it.
If a device will not power on, tell us up front which data matters most — that changes the order we work in.




